Cashless Home Doctor Visits in Mauritius: A Complete Guide for Eagle Insurance and Jubilee Insurance Members

If you are insured with Eagle Insurance or Jubilee Insurance in Mauritius, there is something you may not know: you can have a licensed doctor visit your home at any time of day or night — and pay nothing for the visit. No upfront payment, no claim forms to submit afterwards, no waiting for reimbursement. Your insurer covers the cost directly with the medical provider.

Médecin à Domicile is a cashless partner with both Eagle Insurance and Jubilee Insurance, providing 24/7 home doctor visits across Mauritius for eligible policyholders and corporate employees. This guide explains exactly how it works, what is covered, and how to use the service the next time you or a family member needs medical care.

What Are Cashless Home Doctor Visits?

A cashless home doctor visit means that when a doctor visits you at home, you do not pay anything for the consultation or treatment. The cost is settled directly between Médecin à Domicile and your insurance company. You receive professional medical care in the comfort of your home, and the financial side is handled invisibly in the background.

This is fundamentally different from the traditional reimbursement model, where you pay the doctor at the time of the visit, collect a receipt, fill out a claim form, submit it to your insurer, and wait days or weeks to be reimbursed. With cashless visits, all of that paperwork is eliminated. The only thing you sign during the visit is a single one-page cashless form for the doctor’s records.

For most patients, the difference is immediately obvious: less stress, less out-of-pocket expense, and faster access to medical care exactly when it is needed.

Eagle Insurance Cashless Home Doctor Visits

Médecin à Domicile is a cashless network partner with Eagle Insurance in Mauritius. If you are insured directly with Eagle Insurance — or if you are an employee of a company that has corporate health cover with Eagle — you are typically eligible for cashless home doctor visits.

Who is eligible

Eligibility for cashless visits depends on your specific Eagle Insurance policy. Most Eagle policies that include outpatient or home healthcare benefits will cover cashless home doctor visits through Médecin à Domicile. This includes individual policies, family policies, and corporate group policies provided through your employer.

Family members covered under your policy — such as your spouse, children, or dependent parents — are generally also eligible. The hotline team at 86121 can verify exactly who is covered under your specific policy in seconds.

How to use Eagle Insurance for a home doctor visit

Using your Eagle Insurance cashless benefit is simple. You call 86121 at any time, mention that you are insured with Eagle Insurance, and provide your policy details when asked. The hotline team verifies your eligibility instantly and dispatches a doctor to your location. There is no advance approval required, no pre-authorisation paperwork, and no waiting for the insurer to respond.

Jubilee Insurance Cashless Home Doctor Visits

Médecin à Domicile is also a cashless network partner with Jubilee Insurance in Mauritius. The arrangement works exactly the same way as the Eagle partnership — eligible policyholders receive home doctor visits with no upfront payment, and the cost is settled directly between Médecin à Domicile and Jubilee.

Who is eligible

If you have a Jubilee Insurance health policy that includes outpatient or home healthcare benefits, you are likely eligible for cashless visits. This applies to individual policyholders, family policies, and employees covered under corporate group health plans provided by Jubilee Insurance.

If you are unsure about your specific coverage, the easiest way to find out is to call 86121 and ask. The hotline team will check your eligibility with Jubilee in real time — usually within a minute.

How to use Jubilee Insurance for a home doctor visit

The process is identical to Eagle Insurance. Call 86121, mention that you are insured with Jubilee Insurance, share your policy details, and a doctor will be dispatched to your home as soon as eligibility is confirmed. No paperwork in advance, no waiting periods.

How a Cashless Visit Works: The 5-Step Process

Here is exactly what happens from the moment you decide you need a doctor to the moment your treatment is complete.

Step 1 — Call 86121 or book online

Médecin à Domicile operates a 24/7 hotline staffed by trained medical coordinators. You can call 86121 at any hour — including nights, weekends, and public holidays — or book online through the website. Tell the team your name, your insurance provider (Eagle or Jubilee), your address, and a brief description of your symptoms.

Step 2 — Instant eligibility verification

The hotline team contacts your insurer in real time and verifies your eligibility for a cashless visit. This typically takes less than a minute. There is no waiting for written approval, no claim forms to fill in advance, and no pre-authorisation delay. Within moments of your call, you know whether your visit is covered.

Step 3 — Doctor dispatched to your location

Once eligibility is confirmed, a licensed doctor from the in-house Médecin à Domicile team is dispatched to your home, office, or hotel. The medical fleet is GPS-tracked, so the nearest available doctor is always assigned — minimising response time. You will be told approximately when the doctor will arrive.

Step 4 — Sign the one-page cashless form

When the doctor arrives, they will ask you to sign a single one-page cashless form. This is the only paperwork required from you. The form is used internally to process the claim with your insurer afterwards. There is nothing else for you to fill in, sign, or submit.

Step 5 — Receive full treatment at home

The doctor performs a complete medical assessment, makes a diagnosis, and provides treatment on the spot. You receive the full standard of care that you would get in a clinic — without leaving your home. After the treatment, the doctor leaves, the cashless claim is processed in the background, and you owe nothing.

What Treatments Are Covered Under Cashless Visits?

Cashless visits cover the full range of primary care services that Médecin à Domicile provides at home. You receive complete care without needing to travel for inpatient services. The covered treatments include:

• Medical consultation — full assessment by a licensed doctor, diagnosis, and treatment plan
• IV treatment — hydration drips, intravenous antibiotics, and other IV medications
• Antibiotic therapy — for bacterial infections, prescribed and administered on-site
• Fever management — including high-fever cases requiring IV fluids and close monitoring
• Vomiting and diarrhoea treatment — anti-nausea injections, oral rehydration, and IV fluids
• Pain management — oral medication, intramuscular injections, and IV pain relief
• Wound care — professional cleaning, dressing, and follow-up
• Stitches and suturing — for cuts and minor injuries that require surgical closure

The doctor reviews each patient based on the specific case and provides treatment tailored to the situation. For more comprehensive care needs, the doctor can also arrange follow-up visits or refer to specialists if necessary. View the full list of cashless services.

Real-World Scenarios: When Cashless Visits Make a Difference

Here are three common situations where families in Mauritius use cashless home doctor visits — and why the convenience matters.

Scenario 1 — A child with a high fever at 2 a.m.

Your 4-year-old wakes up burning with fever and is too distressed to be put in a car. Going to a clinic in the middle of the night is impractical and stressful. Instead, you call 86121, mention your Eagle Insurance, and within minutes a doctor is on the way to your home. The doctor examines your child, administers fever-reducing medication, checks for signs of dehydration, and provides clear guidance. You sign one form, the doctor leaves, and you owe nothing. Read our guide on managing high fever at home.

Scenario 2 — An elderly parent with worsening symptoms

Your elderly mother has been feeling unwell for two days. She is too weak to travel to a clinic and you are concerned about her becoming dehydrated. You call 86121, your Jubilee Insurance is verified, and a doctor visits her at home within the hour. The doctor performs a full assessment, administers IV fluids, and adjusts her medication. She receives complete care without the stress of travel. Learn more about elderly home doctor visits.

Scenario 3 — An employee falls ill during the workday

An employee at your company develops severe stomach pain and vomiting at work. Rather than spending the afternoon at a clinic, the company contacts Médecin à Domicile through the corporate Eagle Insurance plan. A doctor visits the employee at the office, administers anti-nausea medication and IV rehydration, and provides a medical certificate. The employee receives professional care quickly, and the company benefits from minimal disruption.

What If You Are Not Insured with Eagle or Jubilee?

If your insurance provider is not currently part of the Médecin à Domicile cashless network, you can still request a home doctor visit and submit the invoice to your insurer for reimbursement afterwards. Médecin à Domicile provides official medical invoices and reports that are accepted by all major insurers in Mauritius for outpatient claim processing.

Most insurance plans in Mauritius cover home doctor visits as part of their outpatient benefits — check with your insurer for the specific terms of your policy. The doctor visit and treatment are exactly the same; the only difference is the payment process.

Frequently Asked Questions

Is Médecin à Domicile cashless with Eagle Insurance?

Yes. Médecin à Domicile is a cashless network partner with Eagle Insurance in Mauritius. Eligible policyholders and corporate employees can receive home doctor visits with no upfront payment.

Is Médecin à Domicile cashless with Jubilee Insurance?

Yes. Médecin à Domicile is a cashless network partner with Jubilee Insurance in Mauritius. Eligible policyholders and corporate employees can receive home doctor visits with no upfront payment.

How do I know if my Eagle or Jubilee policy covers cashless home visits?

The fastest way to find out is to call 86121. The hotline team verifies your eligibility instantly with your insurer — usually within a minute. There is no advance paperwork required.

Do I need to call my insurance company first?

No. You only need to call 86121. The Médecin à Domicile hotline team verifies your eligibility directly with your insurer in real time. There is no need for you to contact Eagle or Jubilee separately before booking.

Are family members covered under my cashless visit?

Family members covered under your insurance policy — such as your spouse, children, or dependent parents — are generally also eligible for cashless visits. Verify the specific terms when you call 86121.

What if I need a visit at night or on a weekend?

Cashless home doctor visits are available 24 hours a day, 7 days a week, including nights, weekends, and public holidays. The clinical standard is identical regardless of the time of day. Read about 24/7 home doctor visits.

Can I get IV treatment under a cashless visit?

Yes. IV treatment, including hydration drips, antibiotics, and other intravenous medications, is fully covered under cashless visits with Eagle Insurance and Jubilee Insurance.

Is there any paperwork I need to fill in?

The only paperwork is a single one-page cashless form that you sign during the doctor’s visit. There are no claim forms to submit afterwards, no receipts to keep, and no follow-up paperwork.

If you are insured with Eagle Insurance or Jubilee Insurance, your next home doctor visit is just one phone call away — with no upfront payment. Call 86121 at any hour, day or night, anywhere in Mauritius. Learn more about cashless medical services.