Ambulance Service in Mauritius: 24/7 Emergency Medical Transport
When a medical emergency happens, getting the patient to the right care quickly and safely can make all the difference. An ambulance is not just transport. It is a mobile medical environment staffed by trained professionals who can begin care the moment they arrive and continue it all the way to the hospital.
Medecin a Domicile operates a 24/7 ambulance service across Mauritius, providing equipped vehicles and trained medical staff for emergencies, hospital transfers, and situations where a patient needs to be moved safely with medical support. This guide explains when to call an ambulance, what the service provides, and how it works.
When to Call an Ambulance
An ambulance is needed when a patient’s condition is serious, when they cannot be safely moved in a regular vehicle, or when medical care is needed during transport. Call for an ambulance in situations such as chest pain or suspected heart attack, signs of stroke (facial drooping, weakness, slurred speech), difficulty breathing or severe shortness of breath, loss of consciousness, severe bleeding that will not stop, serious injuries from accidents or falls, suspected fractures that require careful immobilisation, severe burns, seizures that are prolonged or repeated, and any situation where the patient is unstable or rapidly deteriorating.
For these emergencies, call 86121 for a Medecin a Domicile ambulance, or the national emergency ambulance service SAMU on 114. Read our medical emergency guide for what to do while help is on the way.
What Our Ambulance Service Provides
A Medecin a Domicile ambulance is more than a vehicle. It is equipped to provide medical care during transport, with trained staff who can stabilise and monitor the patient throughout the journey.
The service includes equipped ambulances with medical supplies and monitoring equipment, trained medical staff to provide care during transport, oxygen and emergency equipment on board, continuous monitoring of the patient’s condition en route, safe immobilisation and handling of injured patients, and direct communication with the receiving hospital so the medical team is ready on arrival.
This means care begins the moment the ambulance arrives, not when you reach the hospital. For time-critical emergencies like heart attack and stroke, this early intervention matters.
Types of Ambulance Service
Emergency response
For acute medical emergencies where a patient needs urgent transport to hospital with medical care en route. Call 86121 for rapid dispatch.
Hospital transfers
For moving patients between medical facilities, such as from one hospital to another, from hospital to home, or from home to a clinic for treatment. These transfers are arranged with appropriate medical support based on the patient’s condition.
Non-emergency medical transport
For patients who are not in an emergency but cannot travel safely in a regular vehicle, such as elderly patients, those with mobility limitations, or patients who need monitoring during the journey.
Event medical coverage
Standby ambulance and medical coverage for events, ensuring rapid response if a medical situation arises. Learn about corporate and event medical services.
Ambulance and Home Doctor: Working Together
One of the advantages of Medecin a Domicile is that the ambulance service works alongside the home doctor service. When you call 86121, the coordination team assesses the situation and dispatches the most appropriate response.
In some cases, a home doctor visit is enough to assess and treat the patient. In others, the doctor who arrives may determine that hospital care is needed and arrange ambulance transport. And in clear emergencies, an ambulance is dispatched immediately. This integrated approach means you make one call and the right help is sent. If a home doctor is treating a patient and the situation escalates, the transition to ambulance transport is seamless. Learn how our service works.
Ambulance for Hospital Transfers and Repatriation
Beyond emergencies, ambulances are often needed for planned transfers. A patient being discharged from hospital who needs medical support to get home. A patient being moved to a specialist facility. A patient who needs to be transported for treatment and monitored along the way.
For patients who need to travel longer distances or internationally with medical support, Medecin a Domicile also provides medical escort services, where a doctor or nurse accompanies the patient throughout the journey.
What to Do While Waiting for an Ambulance
While the ambulance is on its way, there are things you can do to help. Stay calm and keep the patient calm. Do not move the patient unless they are in immediate danger, especially if there is a possible spinal or neck injury. If the patient is conscious, keep them comfortable and reassure them. If the patient is unconscious but breathing, place them on their side in the recovery position. If the patient is not breathing and you are trained, begin CPR. Keep the patient warm. Gather any medications the patient takes and have them ready for the ambulance crew. Clear a path so the crew can reach the patient easily. Note the time symptoms started, which is important information for the medical team. Read our full emergency response guide.
Why Choose Medecin a Domicile
Medecin a Domicile brings the same trusted, professional standard to its ambulance service that has served over 130,000 families across Mauritius since 2016. With a 24/7 coordination centre, trained medical staff, equipped vehicles, integration with the home doctor service, and island-wide coverage, you have a reliable partner for medical transport whenever you need it. Call 86121 at any time.
Frequently Asked Questions
What is the ambulance number in Mauritius?
For a Medecin a Domicile ambulance, call 86121 at any time, 24/7. The national emergency ambulance service, SAMU, can be reached on 114. For life-threatening emergencies, you can call both.
Does Medecin a Domicile have its own ambulances?
Yes. Medecin a Domicile operates equipped ambulances with trained medical staff, available 24/7 across Mauritius for emergencies, hospital transfers, and non-emergency medical transport.
Can I book an ambulance for a planned hospital transfer?
Yes. Ambulances can be arranged for planned transfers between facilities, hospital discharges, and non-emergency transport for patients who need medical support during the journey. Call 86121 to arrange.
What is the difference between calling 86121 and SAMU (114)?
SAMU (114) is the national emergency ambulance service. Medecin a Domicile (86121) provides private ambulances along with home doctor services, so the team can assess your situation and send the most appropriate response. For life-threatening emergencies, you can call both.
Is medical care provided during ambulance transport?
Yes. Medecin a Domicile ambulances are staffed by trained medical professionals and equipped to provide care and monitoring during transport, with communication to the receiving hospital so they are ready on arrival.
Can an ambulance be arranged for an elderly patient who is not in an emergency?
Yes. Non-emergency medical transport is available for elderly patients and others who cannot travel safely in a regular vehicle or who need monitoring during the journey. Call 86121.
In an emergency, every second counts. For 24/7 ambulance and emergency medical transport anywhere in Mauritius, call 86121. Visit medecin.mu.
